Refund policy

Returns/Exchanges

IMPORTANT: "No Questions Asked" returns are only eligible on new, unused items within 30 days of your purchase. 

IMPORTANT: New unused items w/o damage returned after 30 days of your purchase may be charged a 10% restocking fee. Please contact us before returning any items for possible exceptions. 

IMPORTANT: After 60 days, "New In Box" items w/o damage can be returned with prior approval for store credit only, less a 20% restocking fee. Please contact us before returning any items.

IMPORTANT: After 90 days, all items will be considered used and will be treated as such. Please contact us before returning any items.

IMPORTANT: New items are classified as items still in original packaging and unused condition. (*unwrapped or items are considered used)

IMPORTANT: Used items are not accepted without prior approval. If a used item is accepted by Detroit E-Foil, a buyback offer will be sent to you, based on the item's condition, that must be agreed to, and then a store credit will be applied to your online store account. 

IMPORTANT: All "Demo/Used Gear" purchased from Detroit E-Foil is considered "final" after your initial inspection upon delivery of the item.  If you have concerns about the gear after inspection, please contact us and we will accept your return within 10 days of delivery if the return is in the same condition you received it. 

IMPORTANT: Customers are responsible for return shipping costs. 

Shipping Damage:

IMPORTANT: You must check your package immediately after it arrives to confirm no damage has occurred during shipping.

IMPORTANT: You must take pictures of the damaged item & damaged shipping box. Both full view and close-up details.

IMPORTANT: Detroit E-Foil must be contacted within 72 hours of delivery with any damage claims, including photos of the damage and the box. Any claims beyond 72 hours of delivery will be considered delivered in new condition.

Before returning or exchanging an item, please contact us to let us know what you would like to return, whether you would like an exchange, and the reason for the return. We'll reply with any solutions to your situation, which will normally include the option to return or exchange your item as long as it is in the original condition you received it. Under certain circumstances, we may require a restocking fee of 2.9% of the cost of the item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@detroitefoil.com. Please note that returns will need to be sent to the following address: 30614 Greenland St., Livonia, MI 48154

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Canadian Orders
We ship directly to Canada.

Whenever possible, we will ship your order via FedEx or UPS. The courier will likely charge a "brokerage fee" upon delivery, in addition to any Customs and Duties fees that have been assessed. All fees are the responsibility of the recipient and cannot be predicted by Detroit E-Foil in advance. Under no circumstances will we falsify shipping documents. (For example, by declaring the item to be a gift, or of a lesser value than you were charged.) 

You can always contact us for any return questions at info@detroitefoil.com

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@detroitefoil.com.

Warranty - General Info & Submitting a Claim

All new products sold through Detroit E-Foil carry a manufacturer's warranty against manufacturing defects. This warranty period generally varies between 3 months and a year, depending on the brand, and can be found on the manufacturer's website or included in product literature.

Detroit E-Foil stands behind our customers for all warranty claims and helps facilitate this process. However, as we are not a manufacturer, we do not warranty any products ourselves. All warranty claims need to be submitted and approved by the manufacturer or distributor. We are here to help present your case to the brand and work to figure out a fair and reasonable solution for any issue you might have with your gear.  This process generally takes 1-2 weeks.

Warranty claims can be sent to https://support.waydootech.com/Claim

When making a warranty claim, please provide the following information. 

1. Name, order number, best method of contact
2. Describe the defect and include serial number in the form below 
3. Closeup picture(s) of the defect
4. Picture of the serial number
5. Picture of the entire product
6. Any special timelines or address changes